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#9 Tosha 2017-05-22 01:49
I had my Fluffy Twist done by Franche. She did a wonderful job and was very professional! I will be returning for more braiding services!
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#8 Beverly M. 2016-03-30 14:51
Franche has been doing my hair for over 2 years, and I absolutely love the way she does my hair. The staff there is very friendly and are always willing to accommodate you. I have been able to call her one day, and have an appointment for the either the same day or the next, which is very convenient for me. She is able to work around my schedule, which I love. I have always gotten a lot of compliments on my hair (spring twist), as people think it is actually my hair, that's how good of a job she does. Now that she is in Monroe Mall, that is even better for me. I would recommend her and her staff to anyone, that is looking for braids, sew ins, twist, etc. Just a great LADY!!!!!!
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#7 Carla Reaves 2016-03-19 01:21
Franche and her team have been doing my girls hair for several years. Everyone in the salon has excellent customer service skills. Their patience level is extraordinary, my girls have always loved their hair once they are done, they normally get box braids. (They hate the lengthy braiding process) I've gone to both locations the Pineville and Monroe and I would recommend both locations!
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#6 Gaylia Washington 2016-02-13 20:16
BEWARE!!!! My 12 year old daughter received services at the Carolina Place Pineville, NC location and I was quoted a price of $120 which is also listed on the price list in the store and at the end of the services was charged $185. Then what takes the cake is that the staff (I assume the braider by the name Rose) allowed my 12 year old daughter sign a "consent to services" without parental consent or any adult presence to include myself or my husband. And then to top it off what should have been a 5 to 6 hour job to complete took 9 1/2 hours. Go figure.....FRAU DS & SCANDALS...PROC EED WITH CAUTION when working with Yao Koffi (who I was advised was the store Manager)!

Management Reply:

To our knowledge you called the Mall security on us and a Pineville police Officer was present; you also lodged a complaint with Mall Management Office as well as the Better Business Bureau for really a simple matter that could have been resolved civilly without any of us going to great lenth seeking to impugn the reputation of the other.
In any case our position remains the same, we strive to offer our best services to all our clients counting it a privilege for them to come to us when they could take their business somewhere else. So even though we completely disagree with your rendering of this incident, we are still sorry that the resolution brokered by the Pineville police officer proved unsatisfactory to you.
As for that Koffi Yao, you namely characterized as untrustworthy, I can assure you that many others will disagree on that point!
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#5 Lady Whitiker 2016-02-09 15:19
Braids by Franche is a wonderful salon! So warm and welcoming I absolutely love it..I got my hair braided last night and I loved the style (tree braiding).
My stylist name was Franche. She is absolutely amazing. . She really takes pride in her work. She braided my hair so fast and she treated me with so much care and respect. I had a very great experience and I am sure I will be going back.
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#4 Angela Tomaselli 2015-12-19 13:34
I got my box braids done in September (first time). I was referred to the salon and I had an excellent experience. Not only were the two young ladies who did my hair very gentle, yet fast, but I felt that my satisfaction before, during, and after was the utmost importance. I loved my final style and received MANY compliments about my hair as well as inquiries. The style lasted a little over three months and I will be making an appointment soon to get braids again. It was a very positive experience for me, economical, and worth the trip.
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#3 R. Sperry 2015-10-18 16:17
Just had my 14 year old daughter's hair braided. She has natural hair and had a full head of box braids done. These are the best braids that we have had done in a while. The staff was very nice, and the pricing was very clear and agreed upon up front. I am very pleased and will absolutely come back. We have been to a couple of other places around Charlotte and they have not done nearly as nice a job. Great job!
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#2 Rachel Battle 2015-08-29 10:47
Stylists were very friendly. Prices were reasonable & my crochet style only took 2.5 hours. I've already booked an appointment to have my crochet taken out & get a braided style. That's saying a lot as I have a 4 hr. drive to get there.
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#1 kerrah 2015-03-25 10:33
If i bring my own hair to use , would it cost less ?
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